Is COBS Bread really baked fresh each day?
Yes! We bake all of our bread fresh every day. Each bakery makes its own bread on site– we don’t refrigerate, freeze, or transport our products. At the end of each day, leftover baked goods are donated to local charities.
Where can I find ingredient and nutrition information for your products?
Check the nutritional information for each product on the COBS Bread website or ask the friendly staff at your local bakery.
Which products don’t contain any added preservatives, sugar, dairy or colour?
Good news: all of our breads contain no added preservatives, and our Healthy breads contain no added sugar or dairy.
How can COBS Bread products be a part of my healthy lifestyle?
COBS Bread supports a healthy lifestyle by offering a broad range of products that contribute to healthy living. These vary from Chia Bread which is a source of omega-3 polyunsaturated fatty acids to our Whole Wheat range is made with whole grain whole wheat flour to our unique Higher Fibre white bread.
COBS Bread’s health commitment can be demonstrated through the range of health attributes exemplified by our product range. Not to mention promotion of a healthy lifestyle both in our bakeries and out in the community.
- Where possible, COBS Bread avoids using artificial colours and flavours and uses natural alternatives.
- Where possible, COBS Bread avoids using preservatives and increases the number of products that are free from all preservatives.
- COBS Bread is committed to providing lower salt options to consumers.
- Salt level is considered from a functional, taste and health perspective when developing new products.
- COBS Bread actively investigates opportunities to enhance the nutritional value of bakery products.
- Our whole wheat flour is 100% whole grain flour
- COBS Bread considers appropriate portion sizes of sweet and savoury snack items when developing new products.
I love COBS Bread, but what is the best way to take care of it?
Our breads should be stored at room temperature in a plastic bag, bread bag, or well-ventilated bread bin to prevent the bread from drying out.
Crusty loaves and rolls, such as Pane di Casa, are best stored in a paper bag and eaten fresh on the day they are baked.
We recommend that you not store bread in the fridge as it will dry out.
All breads from COBS Bread are suitable to freeze and can be stored in the freezer for up to four months. Simply place the bread in a freezer bag, remove as much air as possible and seal the bag.
To thaw, remove the seal and leave the bread to defrost naturally in the packaging. Alternatively, remove the bread from the bag, wrap in a paper towel and place in the microwave. Microwave the bread on high for bursts of ten seconds, but be careful not to overheat the bread.
To revive the crust on bread, pre-heat an oven to 400oF/200oC. Place the bread on a rack in the oven. Heat the bread for 6 to 8 minutes. This will gently warm the bread and make the crust lovely and crunchy again. Microwaving is not recommended for reviving bread.
Are there any allergens in COBS Bread products?
Some foods– like peanuts, tree nuts, milk, eggs, and sesame– can cause allergic reactions in some people.
We use the following ingredients in our bakeries:
- Cereal grains containing gluten
- Sesame seeds
- Tree nuts
- Cheese and butter
We don’t use eggs in everything, but some products — like pastries and Brioche — do contain them. There are also some bakeries who have opted out of carrying tree nuts. Please consult your local bakery. For specific product information, take a look at our product ingredient lists and don’t hesitate to reach out if you have specific questions or concerns.
Do you bake gluten-free/wheat-free breads?
We use wheat-based flour at COBS Bread, so all of our products contain gluten. While our Product Team is always trying new ingredients and flours to meet customers’ needs, we can’t guarantee that any breads will be gluten-free in the future.
Do you bake yeast-free products?
Without yeast, we wouldn’t have the fluffy loaves we all know and love. Yeast ferments sugars and produces a gas that lets the bread rise.
We only have two types of products that don’t contain baker’s yeast: our scones, which are leavened with baking powder, and Pain au Levain, which is leavened with wild yeast and natural starter.
Do you bake breads containing animal fats or products?
Many of our breads– including our savoury pullaparts, rolls, scones, croissants and danishes– contain ham, bacon, eggs, cheese, milk and/or butter.
But most of our fruit breads are vegan, and so are any of our breads that contain the word ‘traditional’ in the name. According to our suppliers, any emulsifiers used in our products are vegetable-based.
The rennet in cheese may come from animals or vegetables. Feel free to ask us if you have questions about a specific product.
When are you opening a bakery near me?
I want to use COBS Bread in my business. How do I set up an account?
Thanks for your interest! Please contact your local bakery directly.
Do you deliver?
COBS Bread as a company doesn’t currently deliver, but some of our bakeries have independently partnered with delivery services. Ask a staff member the next time you visit your local bakery, or check on a bakery’s location page.
Can I order your products online?
Yes! We offer online ordering through Click & Collect – simply order your fresh bread and sweet treats ahead of time, and head over to your local bakery to pick up your order.
What sustainability and environmental practices do you put in place?We are always implementing ways to reduce our carbon footprint on the environment, and helping to create a positive impact on our planet.
Equipment Optimization ProgramWe are constantly reviewing the equipment we use in the bakery to see if there are ways to provide the same quality of product using more energy efficient equipment.
LED Conversion ProgramLED lighting is a powerful energy saver. We are committed to using LED in all our new bakeries as they open, and converting all lighting in every COBS Bread bakery by 2025.
New Reusable Bread BagsIn 2020, we will be introducing reusable bread bags for purchase to encourage customers to remember to use their own clean bags. (This project is currently on hold due to COVID-19).
Waste ManagementMany of our bakeries are in shopping centres with central waste management facilities. We encourage both our Landlords and our franchise partners to recycle by communicating our sustainability goals.
Is your packaging recyclable?Our goal is to only provide recyclable packaging at our bakeries by 2025. We regularly review our packaging for opportunities to improve, and have tasked our supplier partners to help us achieve this goal.Please consult your local municipality for recycling information since recycling varies from region to region but please take a moment to review how to recycle our current packaging.
Baking MaterialsOur wax paper, the baking cups on our Cinnamon Buns and the molds we use to bake our Brioche are compostable.
Plastic BagsWe use #4 LDPE Low-density Polyethylene bags and #5 PP Polypropylene bags in our bakeries. Please consult your local municipality for recycling information about these bags.
Paper BagsOur paper bags are recyclable, or compostable when food-soiled, however, please remove and discard the BOPP plastic film from the baguette bags.
BoxesOur boxes are made from recycled fibre and can be recycled or compostable when food-soiled, however, please remove and discard the BOPP plastic film that is on the windowed boxes.
Who do I contact if my online order was missing item(s)?
If your order is missing an item, please call the bakery that you’ve ordered from. Your bakery’s phone number can be found at the bottom of your order confirmation email, or you can find the bakery’s phone number on the bakery’s location page.
How do I cancel my online order?
Please call the bakery that you’ve ordered from. Your local bakery’s phone number can be found at the bottom of your order confirmation email, or you can find the bakery’s phone number on the bakery’s location page.
I accidentally ordered from the wrong bakery. How do I switch my order to my preferred bakery?
Please call the bakery that you’ve originally ordered from, and they will cancel and refund your purchase. You will then need to re-submit your order at your preferred bakery location.
How do I request a refund on my online order?
Please call the bakery that you’ve ordered from. Your local bakery’s phone number can be found at the bottom of your order confirmation email, or you can find the bakery’s phone number on the bakery’s location page. It may take up to 3 business days for the refund to appear on your online bank statement.
Why isn’t my favourite product on available on the Click & Collect site?
We offer a selection of COBS’ favourite items on Click & Collect that are available at all bakeries. We are working hard to extend our online product offering on Click & Collect to include your favourite local products as well. Stay tuned for more updates to come on our extended online menu! In the meantime, drop by your local COBS Bread to continue purchasing your local faves.
What payment options do you accept for online orders?
We currently accept Visa, Mastercard, Amex and Visa Debit.
My online order payment didn’t go through
At this time, we accept Visa, MasterCard, Amex, and Visa Debit. We are working hard to introduce additional methods of payments. In the meantime, please try re-entering your credit card information and ensure that your information is entered accurately.
I don’t have a mobile number, and only a landline number. Can I still order online?
Yes! If you do not have a mobile number to create an account, you can order online as a Guest using your landline number and email address. Please ensure you have access to an email address to receive your order confirmation email.
I’ve tried to look for my closest bakery but it’s not appearing on the Click & Collect site.
We are working hard to get all of our bakeries launched on Click & Collect. If your local bakery is not currently offering Click & Collect, it will be soon!