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Questions?

Check out our FAQ to find answers to your questions.

• How do I join COBS Club?

  Become a COBS Club member by simply downloading the COBS Bread App on your mobile device and complete the registration process.
  Don’t have a smartphone? No problem! You can also sign up in your browser here.

• Do I need a smartphone to join COBS Club?

  Downloading the COBS Bread app is the best way to see your available rewards and Breadcrumbs earned. Don’t have a smartphone? No problem! You can still join and find all your benefits through our COBS Club site.

• I signed up in bakery, but I didn’t receive my text!

  Your confirmation text will be sent to you the day after you signed up in bakery. If you still haven’t received it after 48 hours, please contact our Customer Support team. Alternatively, you can complete your sign up directly online in our COBS Club site.

• Where’s my verification email?

  If you haven’t received your verification email, it may have been filtered into your junk folder. If you cannot find it there, please contact our Customer Support team who will help you verify your account. Contact us here.

• What are Breadcrumbs and how do I earn them?

  Breadcrumbs are COBS Club’s point system. You can earn Breadcrumbs on every in-bakery purchase you make at COBS Bread! To earn Breadcrumbs for an eligible purchase, scan your COBS Bread app at the time of your purchase.

• How many Breadcrumbs can I earn when I shop?

  You will earn a minimum of 2 Breadcrumbs for every whole dollar, excluding taxes, that you spend at a COBS Bread bakery. Look out for exclusive offers to earn bonus Breadcrumbs!

• What rewards will I get as a COBS Club member?

  When you’ve earned 200 Breadcrumbs, you will be issued a $5 voucher that you can redeem on your next in-bakery purchase at COBS Bread! Plus, keep an eye out for additional offers in our emails and rewards just for you in your COBS Bread app.

• How do I redeem my $5 reward?

  To apply your $5 reward to your next purchase, simply scan your COBS Bread app at the time of your purchase and the bakery staff can redeem it for you!

• I signed up in bakery but I didn’t get my $5, birthday or half birthday reward!

  If you have not fully completed your sign up, you will not be able to receive any rewards. We recommend completing your sign up here to access exclusive member offers and rewards.

• Do I get a birthday gift on my birthday?

  If you sign up to be a COBS Club member, yes you do!

• I made a purchase but where are my Breadcrumbs?

  Breadcrumbs may take up to 1 hour to be added to your account. If you still don’t see your Breadcrumbs, please contact our Customer Support team and include a receipt of your purchase. Contact us here.

• Why did I receive more Breadcrumbs than I expected?

  You can earn bonus Breadcrumbs when you accomplish a milestone or make a qualifying purchase from an offer. Your bonus Breadcrumbs are added to your total Breadcrumbs earned from your transaction.

• I still haven't received my bonus Breadcrumbs or rewards!

  Please allow up to 24 hours for your reward to show up in your account. If you have not received it after 24 hours, please contact our Customer Support Team. Contact us here.

• Personal information and privacy

  Your privacy is very important to us. We collect a few mandatory pieces of information to give you the best COBS experience, and your information is never ever sold to a third party.

  Email: So we can verify your account and let you know when you have new offers and rewards. You can opt-in and opt-out of email communication at any time.

  Phone number: So you can collect Breadcrumbs and redeem rewards at the bakery if you forgot your smartphone. We can find your account in the bakery using your phone number and make sure you earn your Breadcrumbs on every visit.

  You can read our full privacy policy here.

• I have a question that's not listed above. Who do I ask?

  If you have questions that aren’t covered above, you can contact us here.